Problem with order #1294935


Customer Service


My subscription copy of AP #27 What Lies in Dust (order number 1294935) was badly damaged in the post.

I realise that this isn't Paizo's fault at all - the bashed in corner and soggy shuck-together pages suggested that the postman dropped it in a puddle - but as you seem to deal with such situations so nicely I was wondering if you could possibly send a replacement copy with my next subsciption order?

If not then I'll order myself a replacement copy - will it be possible for me to merge that with a subsciption order? The last time that I checked, I don't think it was possible with adventure path only subscription shipments.

Paizo Employee Director of Sales

Raiko wrote:

My subscription copy of AP #27 What Lies in Dust (order number 1294935) was badly damaged in the post.

I realise that this isn't Paizo's fault at all - the bashed in corner and soggy shuck-together pages suggested that the postman dropped it in a puddle - but as you seem to deal with such situations so nicely I was wondering if you could possibly send a replacement copy with my next subsciption order?

If not then I'll order myself a replacement copy - will it be possible for me to merge that with a subsciption order? The last time that I checked, I don't think it was possible with adventure path only subscription shipments.

I apologize for the damaged book! I will put a replacement copy in with your next subscription shipment.

Thanks,
cos


Thanks Cos,

You guys are amazing, I hope everybody at Paizo has a fantastic Christmas.

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