Let's try this again... the forums keep eating my posts, and I end up with an entry that says "0 posts," and when I click on it, it just takes me to the top-level Customer Service forum page. *kicks at the server hamster, rolls a 1 and ends up smacking self in the face* :(
I received an email for #1292722 and #1292716 combined together that gave a UPS tracking number and stated a package with eleven items would be shipped. Based on this, I assumed that the packages were being combined into a single shipment.
However, six days ago, I received a single package with only four items (the items listed in #1292716). The remaining seven items from order #1292722 appear to have been shipped in a different package. Is it possible to get a tracking number for this package, or was it intended to go out in the same shipment as #1292716? (Do I need to contact UPS if this is the case?)
Director of Sales
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Let's try this again... the forums keep eating my posts, and I end up with an entry that says "0 posts," and when I click on it, it just takes me to the top-level Customer Service forum page. *kicks at the server hamster, rolls a 1 and ends up smacking self in the face* :(
I received an email for #1292722 and #1292716 combined together that gave a UPS tracking number and stated a package with eleven items would be shipped. Based on this, I assumed that the packages were being combined into a single shipment.
However, six days ago, I received a single package with only four items (the items listed in #1292716). The remaining seven items from order #1292722 appear to have been shipped in a different package. Is it possible to get a tracking number for this package, or was it intended to go out in the same shipment as #1292716? (Do I need to contact UPS if this is the case?)
Those items were intended to go out in the same shipment, and you do not need to contact UPS. This was a mistake in our shipping system, as it appears to have printed off a picklist for the first order then combined them. I will get replacements for order 1292722 shipped out to you as soon as possible.
Thanks,
cos
Those items were intended to go out in the same shipment, and you do not need to contact UPS. This was a mistake in our shipping system, as it appears to have printed off a picklist for the first order then combined them. I will get replacements for order 1292722 shipped out to you as soon as possible.
Thanks,
cos
Thank you!