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I just checked the My Subscriptions page, it indicates that the last volume to ship was Pathfinder 26 and the next would be Pathfinder 28. Also, the preorder for no. 27 has not appeared, my bank account does not appear to have been charged anything and I haven't received any e-mail notice of the imminent shipping of no. 27. I am outside the US, but I assume you should at least have placed the preorder when others have had their orders shipped already. Something must have gone wrong, could you please fix this?
Director of Sales
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I just checked the My Subscriptions page, it indicates that the last volume to ship was Pathfinder 26 and the next would be Pathfinder 28. Also, the preorder for no. 27 has not appeared, my bank account does not appear to have been charged anything and I haven't received any e-mail notice of the imminent shipping of no. 27. I am outside the US, but I assume you should at least have placed the preorder when others have had their orders shipped already. Something must have gone wrong, could you please fix this?
Your subscriptions are not spawning shipments because your addresses have not yet been updated with a local telephone number. You should have received an email directing you to go to your My Addresses page to enter a telephone number on November 23.
Please take a moment to update your address with your local telephone number. Once that has been done, let me know and I will get your subscriptions back on track.
thanks,
cos
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Your subscriptions are not spawning shipments because your addresses have not yet been updated with a local telephone number. You should have received an email directing you to go to your My Addresses page to enter a telephone number on November 23.Please take a moment to update your address with your local telephone number. Once that has been done, let me know and I will get your subscriptions back on track.
thanks,
cos
I had already done it once before, but the information seems to have disappeared. I've added it again, plus the country code this time if that makes a difference.
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Director of Sales
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I had already done it once before, but the information seems to have disappeared. I've added it again, plus the country code this time if that makes a difference.
I have created this month's order and we will get it shipped out to you as soon as possible.
I note that your subscriptions are currently set to not hold for anything and ship separately. While this is a valid choice, it may lead to unnecessary shipping and handling fees for you in the long run. If you would like to save some money on shipping and handling, you should check out the combined shipping options on your My Subscriptions page.
thanks,
cos