I'm probably overlooking it, but I see the options to change address and payment method, but not one to change shipping method.
I had previously set my shipping method to be UPS Ground for its tracking capabilities due to previous history with the local postal service simply not delivering packages period, necessitating reships and the like, but for some reason the shipping method for this order is listed as being via Postal Service.
(I'm guessing that the shipping method resets to USPS when a new subscription is added? I had the RPG, Chronicles, and Companion subscriptions coming in with UPS Ground, and later added the Adventure Path subscription. I just checked the "My Subscriptions" page and it had the future shipments listed as USPS instead of UPS Ground, and I was able to change those shipments back to UPS Ground, but am unable to do so for #1292716.)
Could you please change the shipment method for #1292716 to be UPS Ground? Thank you.
Director of Sales
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I'm probably overlooking it, but I see the options to change address and payment method, but not one to change shipping method.
I had previously set my shipping method to be UPS Ground for its tracking capabilities due to previous history with the local postal service simply not delivering packages period, necessitating reships and the like, but for some reason the shipping method for this order is listed as being via Postal Service.
(I'm guessing that the shipping method resets to USPS when a new subscription is added? I had the RPG, Chronicles, and Companion subscriptions coming in with UPS Ground, and later added the Adventure Path subscription. I just checked the "My Subscriptions" page and it had the future shipments listed as USPS instead of UPS Ground, and I was able to change those shipments back to UPS Ground, but am unable to do so for #1292716.)
Could you please change the shipment method for #1292716 to be UPS Ground? Thank you.
I've changed the shipping method for this order to UPS Ground and sent you a new confirmation email which should reflect the changes.
The option to change your preferred shipping method for your subscription shipments appears on your My Subscriptions page. It's beneath the Combined Shipping Options.
Thanks,
cos
I've changed the shipping method for this order to UPS Ground and sent you a new confirmation email which should reflect the changes.
Thank you!
The option to change your preferred shipping method for your subscription shipments appears on your My Subscriptions page.
Yes, I was able to get the future shipments listed on the page to revert back to the preferred UPS Ground, but the order you fixed for me was still showing up at Postal Service (I assume because it had already moved to "pending" status before I noticed the preferred shipping for subscriptions had reset to Postal), which lead me to think there may have been something in the page for the order itself that I was missing.
Thank you again for fixing things!