Hi. I've now receieved both parts of this shipment - and the books are all great.
Unfortunately however the Bestiary has taken a right battering at the hands of the various postal services involved in getting it to me. Once corner of the spine is badly crushed where the packing materials don't seem to have protected it when dropped or mishandled, and about an inch of teh spine is actually torn.
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Hi. I've now receieved both parts of this shipment - and the books are all great.
Unfortunately however the Bestiary has taken a right battering at the hands of the various postal services involved in getting it to me. Once corner of the spine is badly crushed where the packing materials don't seem to have protected it when dropped or mishandled, and about an inch of teh spine is actually torn.
Hi! I'm not CS, but I might recommend that in addition to this post that you reply to the ship notification email.
I've made a habit of posting to the boards and emailing customer service simultaneously, as that seems to yield the best results.
Hi! I'm not CS, but I might recommend that in addition to this post that you reply to the ship notification email.
I've made a habit of posting to the boards and emailing customer service simultaneously, as that seems to yield the best results.
Thanks for the response - but I've always stuck with an either/or approach and it's always worked just fine.
I know CS will answer an e-mail and I know they'll respond to a post in this forum given time - they always do (Paizo CS have never been less than absolutely excellent when I've had need to deal with them), and I'm in no great hurry here so a post seemed the simplest means of communication.
Sending the query by forum post and e-mail just creates duplicate work for whoever answers my query, and could potentially lead to problems if two different CS staff answer the seperate pieces of correspondence simultaneously.
I also know that CS work from the bottom up in the CS forum, dealing with the oldest queries/threads first - so what your 'helpful' advice has done is actually delay CS from getting to my post in the first place. Thanks.
Director of Sales
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Hi. I've now receieved both parts of this shipment - and the books are all great.
Unfortunately however the Bestiary has taken a right battering at the hands of the various postal services involved in getting it to me. Once corner of the spine is badly crushed where the packing materials don't seem to have protected it when dropped or mishandled, and about an inch of teh spine is actually torn.
I will put a replacement copy in with your subscription shipment that is just about to go out. I have sent you a new confirmation email for this order.
Thanks,
cos
**usual prompt, efficient, and top quality Paizo CS response**
Much appreciated. Many thanks and keep up the good work.