order #1269882

[Andrew Phillips]

I have recieved this order but instead of the Planet Stories "The Ship of Istar" I recieved the Gamemastery Map Pack Extra-Dimensional Spaces.
The rest of the order is correct.

[Andrew Phillips]

bump

[Andrew Phillips]

Any body??

The Extra-Dimensional Spaces map pack is actually in my shopping cart to be purchased in the future, could you charge me for that product now and then ship The Ship of Istar with my November monthly shipment?

[Sara Marie]

Andrew Phillips wrote:

Any body??

The Extra-Dimensional Spaces map pack is actually in my shopping cart to be purchased in the future, could you charge me for that product now and then ship The Ship of Istar with my November monthly shipment?

Trying to work out how to fix this the best way. Hmmm..... I will hopefully be back in a bit with a solution.

thanks
sara marie

[Sara Marie]

Andrew Phillips wrote:

Any body??

The Extra-Dimensional Spaces map pack is actually in my shopping cart to be purchased in the future, could you charge me for that product now and then ship The Ship of Istar with my November monthly shipment?

I think I've got the best plan of action worked out and will be sending you an email shortly with the details.

Sorry for any inconvenience this has caused.

thanks,
sara marie

[Andrew Phillips]

I am now very happy.

As an old Dragon and Dungeon Magazines subscriber I have been a long time Paizo customer and in those many years this is only the second time I've even needed customer serive.

Thanks for just being a great company.

[Chef's Slaad]

Andrew Phillips wrote:

I am now very happy.

As an old Dragon and Dungeon Magazines subscriber I have been a long time Paizo customer and in those many years this is only the second time I've even needed customer serive.

Thanks for just being a great company.

I'm happy you're happy.

p.s. as customer service generally works up the list, rather than down, bumping a tread will actually mean customer service takes longer to get to your question

[Mikhaila Burnett]

Andrew Phillips wrote:

bump

As a side note, in agreement with Chef's comment upthread, might I recommend that when posting to the boards that you also email [e-mail] as CS checks both at a seemingly regular interval.

I know that I've had similar dealings with other companies CS teams, including the one - who shall remain nameless - that I work for.

Glad everything got squared away and you're a happy Paizo customer!
One of us... one of us... one of usssss...

[Cosmo]

Mikhaila Burnett wrote:

Andrew Phillips wrote:

bump

As a side note, in agreement with Chef's comment upthread, might I recommend that when posting to the boards that you also email [e-mail] as CS checks both at a seemingly regular interval.

Actually, that is not really a good thing to do. It's ok to do for a time-sensitive issue (order's about to ship, or something), but can lead to problems if more people did it more often.

There are two of us, and if Sara happens to check the email at the same time I get to the messageboard post, we can end up both mucking about in your order/subscription/whatever at the same time and causing some very strange things to happen. This is a BIG inroad for bugs to get into your shipments and cause problems.

We have safeguards and practices in place to avoid this as much as possible, but it would be nightmare if everyone did this every time. :)

Mikhaila Burnett wrote:

Glad everything got squared away and you're a happy Paizo customer!

This, however, I agree with fully and completely!

Thanks,
cos

[Sara Marie]

To add to Cosmo's reply: if you do have to send customer service an email in addition to a post on the message-board, it is super helpful to mention that you have contacted us in both places. (Mikhaila, thanks for doing that in your email!) It's the difference between quick looking at the message-boards to see if Cosmo has responded versus puzzling out why there doesn't seem to be anything wrong.

Cosmo wrote:

if Sara happens to check the email at the same time I get to the messageboard post, we can end up both mucking about in your order/subscription/whatever at the same time and causing some very strange things to happen.

While I throughly enjoy mucking around in people's orders, Cosmo is right (surprise, it happens occasionally!!), the less cooks in the kitchen, the better the odds are of everything going smoothly.

cheers,
Sara Marie

[Mikhaila Burnett]

Sara Marie wrote:

To add to Cosmo's reply: if you do have to send customer service an email in addition to a post on the message-board, it is super helpful to mention that you have contacted us in both places. (Mikhaila, thanks for doing that in your email!) It's the difference between quick looking at the message-boards to see if Cosmo has responded versus puzzling out why there doesn't seem to be anything wrong.

Cosmo wrote:

if Sara happens to check the email at the same time I get to the messageboard post, we can end up both mucking about in your order/subscription/whatever at the same time and causing some very strange things to happen.

While I throughly enjoy mucking around in people's orders, Cosmo is right (surprise, it happens occasionally!!), the less cooks in the kitchen, the better the odds are of everything going smoothly.

cheers,
Sara Marie

I hear and happily comply. *grins* I'm a CS rep myself, and I seem to be addicted to helping people. Even if they're not *my* customers per se.

Cheers!