Shipping problem?


Customer Service


I recently ordered three old issues of pathfinder - the order included a pre-order for the Bestiary and one other pre-order book.

I selected UPS shipping, and sure enough the pathfinder volumes were shipped UPS.

Now the Bestiary and the other volume are listed as shipping via USPS.

Did the shipping charges cover UPS for all three separate shipments?

If so, can they all be shipped UPS? If not, and the Bestiary ships USPS before the change can be made, can I get a refund for the difference in cost (if any)? I got the notice that it was ready to leave the warehouse (7 days ago), but not a notice that it had shipped yet.

Is this the same potential bug that I've read about affecting other orders?

Thanks very much for anything you can tell me and/or fix!

Lantern Lodge

Seabyrn wrote:

I recently ordered three old issues of pathfinder - the order included a pre-order for the Bestiary and one other pre-order book.

I selected UPS shipping, and sure enough the pathfinder volumes were shipped UPS.

Now the Bestiary and the other volume are listed as shipping via USPS.

Did the shipping charges cover UPS for all three separate shipments?

If so, can they all be shipped UPS? If not, and the Bestiary ships USPS before the change can be made, can I get a refund for the difference in cost (if any)? I got the notice that it was ready to leave the warehouse (7 days ago), but not a notice that it had shipped yet.

Is this the same potential bug that I've read about affecting other orders?

Thanks very much for anything you can tell me and/or fix!

Not sure why the shipping changed. It looks like the Bestiary shipped on 10/15/09 and went out standard shipping (which is actually less expensive than UPS).

I bumped your shipping back to UPS for the other pre-order which increases the shipping cost. Let me know if that isn't what you want.

thanks,
Sara Marie


Sara Marie wrote:
Seabyrn wrote:

I recently ordered three old issues of pathfinder - the order included a pre-order for the Bestiary and one other pre-order book.

I selected UPS shipping, and sure enough the pathfinder volumes were shipped UPS.

Now the Bestiary and the other volume are listed as shipping via USPS.

Did the shipping charges cover UPS for all three separate shipments?

If so, can they all be shipped UPS? If not, and the Bestiary ships USPS before the change can be made, can I get a refund for the difference in cost (if any)? I got the notice that it was ready to leave the warehouse (7 days ago), but not a notice that it had shipped yet.

Is this the same potential bug that I've read about affecting other orders?

Thanks very much for anything you can tell me and/or fix!

Not sure why the shipping changed. It looks like the Bestiary shipped on 10/15/09 and went out standard shipping (which is actually less expensive than UPS).

I bumped your shipping back to UPS for the other pre-order which increases the shipping cost. Let me know if that isn't what you want.

thanks,
Sara Marie

Thank you! That's exactly right. And the Bestiary arrived today !!!!!

And welcome to Paizo Sara Marie! It's the best customer service there is, no doubt!

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