Orders 1210147 & 1269850


Customer Service


I was given the option to add the contents of 1210147 to my pending order (1269850). It appears that only The Great Beyond was added to it while the first issue of my Chronicles subscription was not.

I have Hold for Monthly Shipment checked (to save on shipping) so I was surprised to get a notice that my Chronicles subscription was shipping separately from order 1269850, which includes the Bestiary as part of my RPG subscription.

Just curious as to how this happened so I can try and prevent it from happening in the future.

Thanks.

-Tom

Paizo Employee Director of Sales

Elodan wrote:

I was given the option to add the contents of 1210147 to my pending order (1269850). It appears that only The Great Beyond was added to it while the first issue of my Chronicles subscription was not.

I have Hold for Monthly Shipment checked (to save on shipping) so I was surprised to get a notice that my Chronicles subscription was shipping separately from order 1269850, which includes the Bestiary as part of my RPG subscription.

Just curious as to how this happened so I can try and prevent it from happening in the future.

Thanks.

-Tom

It appears that this was a result of a bug revolving the start of your subscription. Your Book of the Damned should have been combined, and in fact, in some ways the system did combine it with your Bestiary.

Due to the bug, you were not charged any shipping on this shipment.

Thanks,
cos

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