I just discovered that I have two payment options on file - one linked to an out of date address. The button to remove the payment method didn't work (using Safari 4.03 with mac OS 10.5.8). The 'select this method' button worked just fine, so I could choose the payment method with the correct address.
Is this a bug or did I miss something?
Senior Software Developer
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If I had to guess, I think that old payment method may still be attached to a pending order or preorder that hasn't shipped yet. I'm going to be revising the logic for when we display old payment methods to avoid this, but for now you might want to contact customer service to see if they can help you change any pending orders.
Edit: And I've moved this thread to the customer service forum so it's more likely they'll see it.
If I had to guess, I think that old payment method may still be attached to a pending order or preorder that hasn't shipped yet. I'm going to be revising the logic for when we display old payment methods to avoid this, but for now you might want to contact customer service to see if they can help you change any pending orders.
Edit: And I've moved this thread to the customer service forum so it's more likely they'll see it.
Thanks for the response and getting this to the right place! I don't think it's tied to a pre-order - it's an old address that's been updated everywhere else. It might be tied to the start of my Planet Stories subscription (which is shipping to my correct, current address)?
Also, is there any way to update an email address on my account?