Order # 1225651


Customer Service

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I purchased "Adventure Planner - The Pathfinder Roleplaying Game (PFRPG) PDF from Louis Porter Jr Designs. When I went to download it, I clicked the personalize, but it would not personalize.

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
Charles Scholz wrote:
I purchased "Adventure Planner - The Pathfinder Roleplaying Game (PFRPG) PDF from Louis Porter Jr Designs. When I went to download it, I clicked the personalize, but it would not personalize.

I just tested your link. It took a few tries, but it eventually worked for me. Please give it another shot, and if it fails to personalize or download, give it about 20-30 seconds and refresh the page and try again.

Our servers are currently experiencing The Hell of a Thousand Thousand Tiny Cuts as everyone is downloading their Pathfinder RPG PDFs. The good news is that this super-high traffic can only go down, so we should return to normal functionality soon.

Of course, if you should find that the PDF is still not working for you, let me know and I will submit it for further testing.

thanks,
cos

Paizo Employee Director of Sales

Heh...

Oops.

Due to my not paying attention to my interface, it appears that you answered yourself. :)

So that gives you a glimpse of how I tested your link.

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks Cosmo. It finally worked.

Paizo Employee Director of Sales

Charles Scholz wrote:

Thanks Cosmo. It finally worked.

Excellent! I was hoping it was caused by server fatigue, as opposed to a problem with the PDF itself. Gary is currently devoting 100% of his attention to keeping the servers from committing seppuku due to overload and there's no telling how long it would have taken a PDF problem to be dealt with. :/

I appreciate your patience and apologize for the delay. :)

thanks,
cos

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