Average time on email response?

[L. Pitre]

Hi, just asking what your customer service e-mail queue looks like, as I'd like to make sure my mail (or a response) didn't get lost.

I sent an e-mail to the [e-mail] e-mail address on 9/25/2016 regarding order 4023383 and have yet to receive a response, even an automated one. When I went looking for a page on average wait I found this forum, so here I am.

It's not a rush issue, but if I could get an estimated response timeframe I'd really appreciate it. Thank you.

[Sharaya]

Hi L. Pitre,

I'm sorry to see that we haven't gotten to your email yet. I have found it in the inbox, and it is not lost, but we do have a lot of support requests and sometimes it can take awhile to get caught up on everything.

Response times can vary, as the volume of inquiries we receive can fluctuate quickly.

We'll get to it as soon as we can. If you have any other questions, please let us know.

Thanks!
~Sharaya

[L. Pitre]

Excellent, thank you for the quick response!