hey, I got my 5 of 6 issue of the Legacy of Fire in the mail and I was surprised to find it rolled up and stuffed into the tiny box of my neighborhood cluster mailbox. I pulled it out with some difficulty and sure enough found the issue inside to be contorted and creased all over horribly. I went to the local post office today and they declined a reimbursement of the cost of the issue but did offer to write a letter acknowledging the damage was the fault of the USPS. Apparently, the fact that a barcode sticker covered the "BEND" in DO NOT BEND on the front cover gave the carrier the right to roll it up and try to shove it into the cluster mailbox.
All the other issues they delivered to my door but they must have some new guy on my mail route. If you guys took out insurance on this, can I make an insurance claim on this with the USPS and maybe go buy a new one? I would surely like to see the USPS pay for the damage.
Director of Sales
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hey, I got my 5 of 6 issue of the Legacy of Fire in the mail and I was surprised to find it rolled up and stuffed into the tiny box of my neighborhood cluster mailbox. I pulled it out with some difficulty and sure enough found the issue inside to be contorted and creased all over horribly. I went to the local post office today and they declined a reimbursement of the cost of the issue but did offer to write a letter acknowledging the damage was the fault of the USPS. Apparently, the fact that a barcode sticker covered the "BEND" in DO NOT BEND on the front cover gave the carrier the right to roll it up and try to shove it into the cluster mailbox.
All the other issues they delivered to my door but they must have some new guy on my mail route. If you guys took out insurance on this, can I make an insurance claim on this with the USPS and maybe go buy a new one? I would surely like to see the USPS pay for the damage.
Erg... I hate hearing about this type of thing.
Rather than picking a fight with the USPS, I think the best course of action is this:
I will put a replacement copy of the book in with your next subscription shipment. Hopefully, this will have been a one-time annoyance and future shipments will arrive safely. If not, then the next step is to contact your letter carrier directly (or your local post office if that's impossible) and request that they take more care in the delivery of your packages, perhaps by letting them know where your want larger packages to go instead of the community box. If that doesn't work, you have the option of switching your delivery method to UPS, which is trackable, insured, and always comes in a box.
Thanks,
cos
Thanks much, I love how you guys love us