Order #1198411, Missing PDF


Customer Service


Pathfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Dear customer service team,

from order # 1198411, the pdf for "Generic Maps #4 Floorplan Pack 1" is not in the downnload section.

Please look where the bug is hiding :-))

best regards

Iris

Paizo Employee Director of Sales

Cyria wrote:

Dear customer service team,

from order # 1198411, the pdf for "Generic Maps #4 Floorplan Pack 1" is not in the downnload section.

Please look where the bug is hiding :-))

best regards

Iris

There is a bug of some sort, but it is not in your downloads.

Your PDF is there and available, but it isn't anywhere near the top because you had previously purchased this PDF last March. It's there, but it's a ways down the page (using the "Find" command in your browser will bring it up).

You are normally unable to re-purchase PDFs. There should be a "(in your downloads)" link on the product page instead of an "Add to Cart" button. Evidently, this function is broken at the moment. Thank you very much for bringing it to our attention.

I will refund yesterday's purchase of this PDF, as store credit to your Paizo account, and I apologize for any inconvenience.

Thanks,
cos


Pathfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Thank you,

I had completely forgotten that I tried this pdf-series out a few month ago :-))

Best regards

Iris

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