Never Received


Customer Service

Sovereign Court

Pathfinder Adventure, Lost Omens, Rulebook Subscriber

So I'm having my mail forwarded to another address this summer, but it is in the same city so I would expect deliveries to be quick. But I have yet to receive my last subscription order, the one with AP 22 and the Great Beyond. It was supposed to have shipped on May 11. Should I wait a bit longer? Thanks in advance!

Paizo Employee Director of Sales

thefishcometh wrote:
So I'm having my mail forwarded to another address this summer, but it is in the same city so I would expect deliveries to be quick. But I have yet to receive my last subscription order, the one with AP 22 and the Great Beyond. It was supposed to have shipped on May 11. Should I wait a bit longer? Thanks in advance!

Based on my past experiences with mail forwarding, unfortunately my answer has to be: yes... you should wait longer. Even within the same city, I have always seen mail forwarding to generally more than double shipping times.

However, there is no reason we should give it all the time in the world. Therefore, let's give your shipment one more week to arrive. If you haven't seen it by the end of next week let me know. We should be getting ready to pre-authorize the next Pathfinder about that time, and if you haven't seen this package by then, I will replace it with your next shipment.

Thanks,
cos

Sovereign Court

Pathfinder Adventure, Lost Omens, Rulebook Subscriber

Thanks, Cosmo! I'll start a new thread if I don't see it in a week or so.

Paizo Employee Chief Technical Officer

thefishcometh wrote:
Thanks, Cosmo! I'll start a new thread if I don't see it in a week or so.

You can just post back in this thread.

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