Pending order??


Customer Service


I am wondering why:

Order # 1117228
Placed January 14, 2009

is still M.I.A.? It says pending in my history, but I have received several orders since January. Is it an out-of-stock problem or is there another issue?

Paizo Employee Director of Sales

Darkrist wrote:

I am wondering why:

Order # 1117228
Placed January 14, 2009

is still M.I.A.? It says pending in my history, but I have received several orders since January. Is it an out-of-stock problem or is there another issue?

It appears that there was a payment method failure (Expired card) which was never reprocessed. Would you like to reprocess the order (and ship it) right away, or would you like me to combine it with your next subscription shipment in May?

Thanks,
cos


Thanks for the quick response. Just re-process the order and add it into my May order. No hurry, just wanted to make sure that I got #18.

Thanks again,

Mark

PS- You guys do great work!

Paizo Employee Director of Sales

Darkrist wrote:

Thanks for the quick response. Just re-process the order and add it into my May order. No hurry, just wanted to make sure that I got #18.

Thanks again,

Mark

PS- You guys do great work!

I have moved the items into your sidecart, and they will ship out with your next subscription shipment.

Thanks,
cos

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