|
None of these orders have arrived yet, I've waited a lot longer to ask for a replacement because last time they did take a long time to get here and, when I asked for a replacement, the order arrived at the same day. But now Im almost sure that these packages are not comming anymore.
thank you.
Ney Pinto.
PS: could you include the replacements with order #1140666, pleeeeease?
Director of Sales
|
None of these orders have arrived yet, I've waited a lot longer to ask for a replacement because last time they did take a long time to get here and, when I asked for a replacement, the order arrived at the same day. But now Im almost sure that these packages are not comming anymore.
thank you.
Ney Pinto.
PS: could you include the replacements with order #1140666, pleeeeease?
Well, according to the estimated shipping time of both of these orders, they could take anywhere from 9 to 40 business days to reach you. For order 1114326, we are on business day 53 or so since it shipped in January. For order 1087974, business day 40 is tomorrow.
Our general guideline is that we give an order twice the estimated shipping time (time for a package to get to its destination and then get returned) before we issue a replacement. In your case, this is probably excessive, so I will put replacements for order 1114326 in with your next subscription shipment. Unfortunately, order 1140666 has already shipped, so I will not be able to ship the replacements in with it. For order 1087974, we should give it at least a couple more weeks to arrive.
Thanks,
cos