Just resubscribed a few days ago, and it looks like I won't get #20! Help


Customer Service


I just re-subscribed a few days ago, and #19 just shipped (yesterday). But in my subscriptions it says that #21 is my next issue. What gives?

It looks like y'all could have combines #19 and #20 in one shipment, but from what your website says it didn't. When I subscribed it said that #19 would be my first issue, which is what I wanted.

Please help!


cthulhudarren wrote:

I just re-subscribed a few days ago, and #19 just shipped (yesterday). But in my subscriptions it says that #21 is my next issue. What gives?

It looks like y'all could have combines #19 and #20 in one shipment, but from what your website says it didn't. When I subscribed it said that #19 would be my first issue, which is what I wanted.

Please help!

That happens sometimes when a subscription with a current issue right before the next issue is about to be released - our system gets confused as to which of the two is the current one and accidentally skips one. I can manually create an order for you for Pathfinder #20. Would you like it to ship now, or would you prefer I set it to ship with Pathfinder #21? With the first, you get it sooner, with the second you save a bit on shipping fees.


Alison McKenzie wrote:
cthulhudarren wrote:

I just re-subscribed a few days ago, and #19 just shipped (yesterday). But in my subscriptions it says that #21 is my next issue. What gives?

It looks like y'all could have combines #19 and #20 in one shipment, but from what your website says it didn't. When I subscribed it said that #19 would be my first issue, which is what I wanted.

Please help!

That happens sometimes when a subscription with a current issue right before the next issue is about to be released - our system gets confused as to which of the two is the current one and accidentally skips one. I can manually create an order for you for Pathfinder #20. Would you like it to ship now, or would you prefer I set it to ship with Pathfinder #21? With the first, you get it sooner, with the second you save a bit on shipping fees.

Ship it now, please!


cthulhudarren wrote:
Alison McKenzie wrote:
cthulhudarren wrote:


Ship it now, please!

The order has been created and will ship shortly!


Alison McKenzie wrote:
The order has been created and will ship shortly!

The order has been in 'pending' status since Tuesday. Is there a problem?

Paizo Employee Director of Sales

cthulhudarren wrote:
Alison McKenzie wrote:
The order has been created and will ship shortly!
The order has been in 'pending' status since Tuesday. Is there a problem?

Looks like it shipped out this morning! There wasn't any problem. The regular time for any order that is ready to go is usually about 1 to 3 business days. This is the usual length of the shipping queue.

Thanks,
cos


Who needs #20 now that we have d21? It's one better!

Oh…wrong 20.


CourtFool wrote:

Who needs #20 now that we have d21? It's one better!

Oh…wrong 20.

~laughter~ Bad Poodle! Bad, bad, bad! ~chuckles~

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