Changing Payment Method On Preorder

[delabarre]

My credit card expy date just revved, and I have some outstanding preorders with the old date. I can't seem to find any way to proactively update the payment method on the existing preorders before I get the payment failed email. Help?

[Vic Wertz]

[moved to Customer Service forum]]

[Cosmo]

delabarre wrote:

My credit card expy date just revved, and I have some outstanding preorders with the old date. I can't seem to find any way to proactively update the payment method on the existing preorders before I get the payment failed email. Help?

There are a couple of ways to do this proactively.

If there is no change to the card number, then you can just email the old expy date, new expy date, and last four digits to [e-mail].

If we do not have the card number already, you will need to call me at he Customer Service line (at the bottom of the page), and I can take the number over the phone.

Thanks,
cos