Director of Sales
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All the items in this order are listed as shipping in 5-11 business days, and if I'm counting right, this is Business Day 12 since I placed the order. Can I get some info on the order's status, please?
I apologize for the delay in the shipment of your order. We had a little trouble bringing in one of the items on the order from distribution. However, everything is now in and ready to go, so your order should be shipping out today.
thanks,
cos