Issue w / Order # 1093232


Customer Service

RPG Superstar 2010 Top 32

This order was received yesterday, thanks.

I think there is an issue with my "Goroloth" though. There seems to be a piece missing.

If I figure right, there should be a 2-part base, a torso piece, a head piece, and one tail. Also, one set of two dorsal fins, and two sets of two side fins to attach, one set to each left and right. It is these side fins... I only got one set, but from all the pics I can see (and the holes for mounting on the mini itself) it looks like there should be two.

Can I verify this somehow? It seems like it would have had to come from Reaper like this in the first place. How would I go about getting a replacement for the missing piece?

Thanks for your help

Paizo Employee Director of Sales

Madgael wrote:

This order was received yesterday, thanks.

I think there is an issue with my "Goroloth" though. There seems to be a piece missing.

If I figure right, there should be a 2-part base, a torso piece, a head piece, and one tail. Also, one set of two dorsal fins, and two sets of two side fins to attach, one set to each left and right. It is these side fins... I only got one set, but from all the pics I can see (and the holes for mounting on the mini itself) it looks like there should be two.

Can I verify this somehow? It seems like it would have had to come from Reaper like this in the first place. How would I go about getting a replacement for the missing piece?

Thanks for your help

You have a choice for how to go about getting a replacement. You can either return the mini to us, and we will get a replacement miniature for you through distribution. Or you can contact Reaper directly, and see about getting a replacement from them. I will be more than happy to get you a replacement, but it might be faster if you went through Reaper.

Thanks,
cos

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