It seems that orders placed on Dec. 23rd and shipped Dec. 31st are late for several people. I just got the mail today and have still not received this order. Help! Thanks!
Director of Sales
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It seems that orders placed on Dec. 23rd and shipped Dec. 31st are late for several people. I just got the mail today and have still not received this order. Help! Thanks!
Honestly, this is more of a "perception thing" than actual problem. These orders were created on Dec 23, then came Christmas Eve, then Christmas. And then we were closed on the 26th (Thanks, Lisa!). The 24th was technically a business day, so the 23rd was essentially a Thursday, business day-wise. Then the next business days were Dec 29th, 30th, and (once again... technically) the 31st. Then we were closed on Jan 1st for the holiday, and then open for Jan 2nd, then there was a weekend. The normal business week resumed on Jan 5th. So there were only 6 business days between Dec 23rd and Jan 5th.
Add to this that ALL deliveries tend to be a bit (to a lot) delayed around the holidays... but not lost, usually.
All this is to say that your books are most likely just slightly delayed and should be showing up anytime now. If you still haven't seen them by the end of next week, please let me know.
thanks,
cos
It seems that orders placed on Dec. 23rd and shipped Dec. 31st are late for several people. I just got the mail today and have still not received this order. Help! Thanks!Honestly, this is more of a "perception thing" than actual problem. These orders were created on Dec 23, then came Christmas Eve, then Christmas. And then we were closed on the 26th (Thanks, Lisa!). The 24th was technically a business day, so the 23rd was essentially a Thursday, business day-wise. Then the next business days were Dec 29th, 30th, and (once again... technically) the 31st. Then we were closed on Jan 1st for the holiday, and then open for Jan 2nd, then there was a weekend. The normal business week resumed on Jan 5th. So there were only 6 business days between Dec 23rd and Jan 5th.
Add to this that ALL deliveries tend to be a bit (to a lot) delayed around the holidays... but not lost, usually.
All this is to say that your books are most likely just slightly delayed and should be showing up anytime now. If you still haven't seen them by the end of next week, please let me know.
thanks,
cos
They came in the mail today! Rejoice!
Thanks for getting back to me on this.
Of one note, these weren't actually late, the postmark date on the package was Jan. 10th.