Completed order and now I see no downloads or order history

[DruLeeParsec]

I just completed an order, entered my credit card number, address, the little code on the back of the card etc. I thought I completed my order but now there's nothing in my shopping cart, nothing in my downloads, nothing in my order history.

My account also doesn't show my previous order with a battle mat etc.

So I'm confused. Did my order go through or do I have to do it again? I certainly don't want to have an accidental double order.

Thank you.

Greg

[DruLeeParsec]

Actually, I think the previous order was not done on this account. So that's why the previous order didn't show in my profile. But teh current order and shopping cart still vanished.

As long as I know that it didn't go through I'll go ahead and re-order. I just want to make sure I'm not double ordering.

Thank you

Greg

[DruLeeParsec]

I got the email confirmation. So it looks like my order did go through

Paizo Order #1091296, submitted December 20, 2008 at 10:47 AM (US/Pacific).

But there are no PDF downloads in my "My Downloads" link and still nothing in my order history.

Greg

[Vic Wertz]

Greg,

I suspect that your downloads info might just be out of sync on our servers, and it will correct itself in a little while. We'll check into it when we get into the office, though.

[Dru Lee Parsec]

Vic Wertz wrote:

Greg,

I suspect that your downloads info might just be out of sync on our servers, and it will correct itself in a little while. We'll check into it when we get into the office, though.

OK, Found it.

I had logged in as greg@ (my domain name).com when I placed my order.

However, at some time in the past I made an order to the same address and same credit card on an email account registrations@ (my domain name).com

What happened is that when I entered my order under [e-mail] the confirmation email and downloads appeared in the [e-mail] account.

So I was looking in the account that I was logged in as when I placed the order and couldn't see it. The downloads actually appeared in the other account. Odd that it jumped to the other account rather than placing it in the account I ordered from.

But I have my downloads now so it's all good.

Greg