Order 1081888 arrived today (Pathfinder issue 16 and Into The Darklands).
Unfortunately, they're pretty severely damaged. The UPS box is crushed end-to-end somewhat like an accordion, then folded into a U-shape. Then, someone apparently used their foot to crush the box back to being flat when they delivered it, as there's a dark set of marks that might be a boot-print on the "inside" of one side of the U-bend.
The inside cardboard mailer split in a couple of places because of the bending/compression. The two books are permanently folded, their spines damaged in multiple places, and the entirety is basically "wrinkled."
So yet again, I've paid extra for shipping only to have the books severely damaged anyway. Here's what I need:
1) Please send me replacements - I'd be delighted if they just ship with next month's subscription, in hope that the larger quantity in that box will help protect the individual items.
2) If you have any statistics you can reference, can you share with us whether you have a higher percentage of damage on the "cheap" shipping than you do on the upgrade? Mainly I'm just curious - I do understand that the basic shipping doesn't let you recoup losses and the UPS shipping does.
3) Do you need photos of the damage to share with UPS as part of your cost recoup (or to press them for improvements)? I can email photos if they'd be helpful.
Thanks!
- Cintra
Director of Sales
|
I am really sorry to hear about your damaged shipment! I will put replacements in with your next subscription shipment.
I don't really have a definitive metric for UPS damaged shipments, but I can say (anecdotally) that the number of missing/damaged shipments with UPS is WAY less than with the standard postal rate.
Please email the photos to customer.service@paizo.com. I'm not sure if we will need them or not... but it will not hurt to have them.
Thanks,
cos