1084024 A little advice please


Customer Service

The Exchange

Hi

Sorry to bother you but i'm a little confused. This order has the AP volume in it but not my new Chronicles or Module subscriptions. These don't appear in my order history at all but they are listed as pending in my subscriptions. Shouldn't these be sent at the same time or am i being daft :)

Many thanks
Kayos


Kayos. wrote:

Hi

Sorry to bother you but i'm a little confused. This order has the AP volume in it but not my new Chronicles or Module subscriptions. These don't appear in my order history at all but they are listed as pending in my subscriptions. Shouldn't these be sent at the same time or am i being daft :)

Many thanks
Kayos

Combined shipping has not been selected for your subscription, so rather than going into your sidecart these items stayed in a separate order. So we have processed your Pathfinder Adventure Path order but have not yet processed your other subscription order.

Hope this helps!

Sczarni

Alison McKenzie wrote:
Kayos. wrote:

Hi

Sorry to bother you but i'm a little confused. This order has the AP volume in it but not my new Chronicles or Module subscriptions. These don't appear in my order history at all but they are listed as pending in my subscriptions. Shouldn't these be sent at the same time or am i being daft :)

Many thanks
Kayos

Combined shipping has not been selected for your subscription, so rather than going into your sidecart these items stayed in a separate order. So we have processed your Pathfinder Adventure Path order but have not yet processed your other subscription order.

Hope this helps!

To set up combined shipping, click on "My Subscriptions" at the top of the page. There is a radio button there, click on the shipping option you want.

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