Order # 1040820


Customer Service

Sovereign Court

I placed this order on October 2, 2008. I need RotRL #2 very soon for my ongoing game, and I ordered it with plenty of time to spare.

From the tracking information, I know the packaged was damaged by UPS during shipment and returned to Paizo. I was informed it would be a while before it was again shipped out to me because of subscription mailings.

I'm going to need that part of the module very soon, and would like it asap so I can be familiar with it. Has my order shipped out? Could I have a copy of the pdf to tide me over until it arrives? I have already received the volumes 4-6 which I ordered weeks later.

I know this wasn't paizo's fault, you guys were awesome helping out with the order that go lost during Ike and everything. Anything you could do or any information on the shipment of this order would be welcome.

Thank you,

- Jess

Paizo Employee Director of Sales

Jess Door wrote:

I placed this order on October 2, 2008. I need RotRL #2 very soon for my ongoing game, and I ordered it with plenty of time to spare.

From the tracking information, I know the packaged was damaged by UPS during shipment and returned to Paizo. I was informed it would be a while before it was again shipped out to me because of subscription mailings.

I'm going to need that part of the module very soon, and would like it asap so I can be familiar with it. Has my order shipped out? Could I have a copy of the pdf to tide me over until it arrives? I have already received the volumes 4-6 which I ordered weeks later.

I know this wasn't paizo's fault, you guys were awesome helping out with the order that go lost during Ike and everything. Anything you could do or any information on the shipment of this order would be welcome.

Thank you,

- Jess

I have processed the return and we will get the replacements shipped out to you today.

You should be receiving the shipping confirmation shortly.

Thanks,
cos

Sovereign Court

Cosmo wrote:


I have processed the return and we will get the replacements shipped out to you today.

You should be receiving the shipping confirmation shortly.

Thanks,
cos

I just wanted to say thank you for your quick response and help. I forward all of my friends to purchase equipment from paizo because of your awesome service and the quality of your products. :)

Sovereign Court

I received my items and am enjoying going through them. Thanks so much!

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