Order #1009732


Customer Service


Just needed to change one thing, and ask a question about another.

1) Please change "frnt" to "floor" in the 2nd address line.

2) I ordered the Critical Hit Deck as well, but it said it was in back order. Do I get charged for that now? Will I get charged for S&H when it ships, or before, or is it included? Oh, and when will they be back in? :)

Thanks!

Paizo Employee Director of Sales

Gnome-Eater wrote:

Just needed to change one thing, and ask a question about another.

1) Please change "frnt" to "floor" in the 2nd address line.

2) I ordered the Critical Hit Deck as well, but it said it was in back order. Do I get charged for that now? Will I get charged for S&H when it ships, or before, or is it included? Oh, and when will they be back in? :)

Thanks!

1) I have made the change, however, it is our address standardization software which is abbreviating "floor" to "frnt" in accordance with postal regulations. Of course, it's pretty obvious to you and me that "frnt" is not an abbreviation for "floor". So I have reconfigured the address to avoid having the obviously mistaken standardization software try to "fix" it again.

2) You will be charged for your order when it ships. Right now, it should ship within 5 to 11 business days from the date you placed the order. This would be sometime between October 15th and 23rd. You have not received your shipping notification by October 24th, let me know.

Thanks,
cos


Sorry to bother you again! I just got word that the Critical Hit Deck is several months out from reprinting. Could you please remove both the Critical Hit and Critical Fumble Decks from my order?

Last request... promise!

Paizo Employee Director of Sales

Gnome-Eater wrote:

Sorry to bother you again! I just got word that the Critical Hit Deck is several months out from reprinting. Could you please remove both the Critical Hit and Critical Fumble Decks from my order?

Last request... promise!

No problem!

I have removed those items from your order and sent you a new confirmation email which should reflect the changes.

Thanks,
cos


Cosmo wrote:
Gnome-Eater wrote:

Sorry to bother you again! I just got word that the Critical Hit Deck is several months out from reprinting. Could you please remove both the Critical Hit and Critical Fumble Decks from my order?

Last request... promise!

No problem!

I have removed those items from your order and sent you a new confirmation email which should reflect the changes.

Thanks,
cos

All hail the costumer service of Cosmo the Great!

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