Well I have received another wrong order. This is the second or third time now. I received the Rise of the Runelords dice (they look awesome by the way) but instead of the the Goblin shirt I got your standard Paizo shirt. I was so excited to have my dice and shirt for this Sundays Rise of the Runelords game I play in, but now I'm shirtless. Is there something going on in your warehouse? I order through you folks to support you guys because I think you're a great company with great products but if my orders keep getting mixed up I may just start picking the stuff up from my local gaming store. I know youre customer service has been great and you're always happy to give me what was left out of my order but man I get all excited then I open the box and it's a total let down. I was just so excited. I'm sure you'll make it right.
On a total side note that you might find funny. My local gaming store is using two of the 4E stand ups to sell all of your Pathfinder products. I just thought it was ironic.
Director of Sales
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Well I have received another wrong order. This is the second or third time now. I received the Rise of the Runelords dice (they look awesome by the way) but instead of the the Goblin shirt I got your standard Paizo shirt. I was so excited to have my dice and shirt for this Sundays Rise of the Runelords game I play in, but now I'm shirtless. Is there something going on in your warehouse? I order through you folks to support you guys because I think you're a great company with great products but if my orders keep getting mixed up I may just start picking the stuff up from my local gaming store. I know youre customer service has been great and you're always happy to give me what was left out of my order but man I get all excited then I open the box and it's a total let down. I was just so excited. I'm sure you'll make it right.
On a total side note that you might find funny. My local gaming store is using two of the 4E stand ups to sell all of your Pathfinder products. I just thought it was ironic.
I am very sorry for the mixed up order. I will get the correct t-shirt shipped out to you as soon as possible. As for the mistakes themselves, despite your experiences, they really are a very small percentage of the total number of orders that we ship out.
That being said... We are constantly reviewing our order fulfillment processes and looking for ways to speed things up and improve our accuracy. I know that sounds like "giving-you-what-you-wanna-hear"-style corp-speak, but it really is true.
Thanks,
cos