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I've been debating for months now about subscribing to the Pathfinder APs, ordering all my Paizo stuff via my FLGSs to support them. Finally, though, I could not ignore the 30% discount and picked up the phone and dialed customer service.
Before I continue, some background. I'm very easy-going, but I expect good customer service, having worked in the field for many years myself. (Which is also the reason I left it.) And with access to phones, the Internet, and lots and lots of stores, I can obtain almost anything I really want and at a good price. Customer service, in my eyes, is paramount and separates stores I'll frequent and give repeat business from those I'll give the figure and, worse, write reviews.
My Paizo rep was the famed Cosmo himself. The first thing that crossed my mind after he introduced himself was that he sounded just like his pic. (It's in the Paizo blog. I'm too tired to link to it right now.) He was funny, pleasant, and helpful. He even slipped some info on the PFS. (Don't worry; it'll be released soon enough.)
He also guided me quickly to take my order, something I admire having once worked as a telephone operator and salesperson. He was also quite understanding why I balked at the subscription and my reasons for it. Finally, he thanked me for continuing to support Paizo via ordering through my FLGS, another mark in his -- and Paizo's -- favor.
High marks, Cosmo! Remember: Cheliax rules!
