Problem with downloading PF10 & PF11 - Asking for a password?

[Snorter]

I have been unable to open the zip files for PF10 and PF11 (multi-file versions). The single file versions are OK.

I personalise the files in the Downloads page, and save the zip-files to my PC. But then, each time I go to extract from the zipfile, I am asked for a password, which has not happened with other product.

I don't know what password they want; I have tried my account password (used for logging on), but that does not satisfy them.

I've left it a few weeks, and tried again today, but no change.
Please could this be examined, and if need be, a new copy available?

Thanks
Bob

[Vic Wertz]

Snorter wrote:

I have been unable to open the zip files for PF10 and PF11 (multi-file versions). The single file versions are OK.

I personalise the files in the Downloads page, and save the zip-files to my PC. But then, each time I go to extract from the zipfile, I am asked for a password, which has not happened with other product.

I don't know what password they want; I have tried my account password (used for logging on), but that does not satisfy them.

I've left it a few weeks, and tried again today, but no change.
Please could this be examined, and if need be, a new copy available?

Thanks
Bob

I've heard reports of this occasionally—using a different unzipping utility will almost certainly do the trick.