My credit card was lost during Hurricane Ike, and so I was forced to get a new card. I came on today to change my credit card information and update my address, only to find that all my current subscriptions have been canceled. What is the best way for me to reestablish my subscriptions? Should I simply resubscribe? It seems to have stopped with Shadow in the Sky, but I would like to resubscribe in such a way that this month's shipments would include the pdf as normal.
Thank you for you assistance.
Elizabeth Cougill wrote: My credit card was lost during Hurricane Ike, and so I was forced to get a new card. I came on today to change my credit card information and update my address, only to find that all my current subscriptions have been canceled. What is the best way for me to reestablish my subscriptions? Should I simply resubscribe? It seems to have stopped with Shadow in the Sky, but I would like to resubscribe in such a way that this month's shipments would include the pdf as normal.
Thank you for you assistance.
Elizabeth, did you have another account? I don't see any records of subscriptions on the account you've posted with.
Alison McKenzie wrote: Elizabeth Cougill wrote: My credit card was lost during Hurricane Ike, and so I was forced to get a new card. I came on today to change my credit card information and update my address, only to find that all my current subscriptions have been canceled. What is the best way for me to reestablish my subscriptions? Should I simply resubscribe? It seems to have stopped with Shadow in the Sky, but I would like to resubscribe in such a way that this month's shipments would include the pdf as normal.
Thank you for you assistance.
Elizabeth, did you have another account? I don't see any records of subscriptions on the account you've posted with.
Check my order history, you will see subscriptions since their inception. I was a charter subscriber.
I have already set back up my subscriptions by just resubscribing, and setting the first shipment to be for what seems to be Octobers release as I already have the Campaign setting, Shadow in the Sky and the Second Darkness guide. Right now, I guess the only thing I have lost is my nifty Charter Subscriber tag.
I actually share this account with my boyfriend, and it is his credit card that we use. Kane Leal is that account, but all the orders are on this account. You can check the order history and downloadable files if that is available to you.
It appears that there was some manner of disconnect with your subscriptions in our database and they were not properly associated with your profile. I have found your subscriptions and properly associated them.
Thanks,
cos
Cosmo wrote: It appears that there was some manner of disconnect with your subscriptions in our database and they were not properly associated with your profile. I have found your subscriptions and properly associated them.
Thanks,
cos
Excellent, thank you both for your assistance. I was originally afraid that while my card was lost, and subsequently canceled, that you had run and then shut off my account for lack of payment method.
Elizabeth Cougill wrote: Cosmo wrote: It appears that there was some manner of disconnect with your subscriptions in our database and they were not properly associated with your profile. I have found your subscriptions and properly associated them.
Thanks,
cos
Excellent, thank you both for your assistance. I was originally afraid that while my card was lost, and subsequently canceled, that you had run and then shut off my account for lack of payment method. Unfortunately, there seems to still be an issue. I updated the card payment method the same day as this conversation, but it did not seem to take. Now, I have tried again and there is no button that would allow me to change the credit card information. I also cannot remove the existing payment method, that button simply does not work. I can update the address however, but seem to have no means by which to fix my credit card issue.
Elizabeth Cougill wrote:
Unfortunately, there seems to still be an issue. I updated the card payment method the same day as this conversation, but it did not seem to take. Now, I have tried again and there is no button that would allow me to change the credit card information. I also cannot remove the existing payment method, that button simply does not work. I can update the address however, but seem to have no means by which to fix my credit card issue.
Gah!
I'm afraid that this may be due to a lack of diligence on my part and, for this, I apologize.
It seems that your subscriptions were suffering from more than just "some manner of disconnect" and were, in fact, seriously screwed up. To use a technical term. I have sorted through the mess and (I think) straightened it all out. Looking at your My Subscriptions page, it appears OK now.
However, we cannot be sure that everything is fixed until after your next shipment goes out. If it goes without problem, we're cool. If you get a payment method failure email, or it just doesn't ship, let me know and I will have Gary take a look. The shipment should take place towards the end of the month.
Once again, I apologize for the inconvenience and for my not catching this previously (which I should have).
Thanks,
cos
This seems to be the correct information, so I will just wait to see if these ship. Thank you again.
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