order# 1042231 -why still pending after 10 days?


Customer Service

Liberty's Edge

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Silver Crusade

Sayler Van Merlin wrote:
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Was Pathfinder #14 part of the order? That could be it, since it's been delayed due to a random US Customs check(as related in other threads explaining why the issue is going to take a while to get to us).


Sayler Van Merlin wrote:
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Your order is waiting on six copies of Set of 7 Opaque Dice Assorted (Hook-Top Tube), but we do not have six copies in stock. In fact, it appears we only have one. Would you like me to mark down the number or remove the item from your order completely?

Liberty's Edge

Alison McKenzie wrote:
Sayler Van Merlin wrote:
?
Your order is waiting on six copies of Set of 7 Opaque Dice Assorted (Hook-Top Tube), but we do not have six copies in stock. In fact, it appears we only have one. Would you like me to mark down the number or remove the item from your order completely?

could you hold the dice until they all arrive at your warehouse and just send my dragon?

if the dice are ready to ship with PF#14 I would like that-otherwise ship them with PF#15 please,

cheers,
svm

Liberty's Edge

Mikaze wrote:
Sayler Van Merlin wrote:
?
Was Pathfinder #14 part of the order? That could be it, since it's been delayed due to a random US Customs check(as related in other threads explaining why the issue is going to take a while to get to us).

just saw your post(it's been a long day)

thx for the info---actually I ordered Dragon #359(the last real issue of Dragon as far as I'm concerned) and some dice...

I do have a PF subscription(as evidenced by my tag) so yeah, it's good to know about the holdup at the border

Paizo Employee Director of Sales

Sayler Van Merlin wrote:

could you hold the dice until they all arrive at your warehouse and just send my dragon?

if the dice are ready to ship with PF#14 I would like that-otherwise ship them with PF#15 please,

cheers,
svm

I have split the dice off into a separate order and we will get your Dragon shipped out as soon as possible.

The dice will not be shipping with your Pathfinder #14 or #15, as we cannot combine non-subscription items with subscription shipments. The dice will ship by themselves as soon as we are able to bring them all in.

Thanks,
cos

Liberty's Edge

Cosmo wrote:
Sayler Van Merlin wrote:

could you hold the dice until they all arrive at your warehouse and just send my dragon?

if the dice are ready to ship with PF#14 I would like that-otherwise ship them with PF#15 please,

cheers,
svm

I have split the dice off into a separate order and we will get your Dragon shipped out as soon as possible.

The dice will not be shipping with your Pathfinder #14 or #15, as we cannot combine non-subscription items with subscription shipments. The dice will ship by themselves as soon as we are able to bring them all in.

Thanks,
cos

thx

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