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Ever since my "pre-paid" Pathfinder subscription ran out, I've been receiving the following e-mail from customer service:
In the next week or so we will be processing your ongoing subscription for the next volume of <i>Pathfinder</i> Adventure Path. However, we need your help. When we requested authorization for your order, we received a "card expired" message from your bank. If you have a new expiration date for this card, you may email it to customer.service@paizo.com or change it online at the URL below.
If you would like to use a different payment method, please contact Paizo customer service.
Contact us via email at customer.service@paizo.com or by phone at 425-289-0060, Monday - Friday, 10 AM - 5 PM Pacific Time.
I've changed the billing info to my active card each time and have even tried to delete the info for my expired card, but every month I get the same message. Apparently my old card info isn't being deleted.
Little help?
Director of Sales
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Ever since my "pre-paid" Pathfinder subscription ran out, I've been receiving the following e-mail from customer service:
In the next week or so we will be processing your ongoing subscription for the next volume of <i>Pathfinder</i> Adventure Path. However, we need your help. When we requested authorization for your order, we received a "card expired" message from your bank. If you have a new expiration date for this card, you may email it to customer.service@paizo.com or change it online at the URL below.
If you would like to use a different payment method, please contact Paizo customer service.
Contact us via email at customer.service@paizo.com or by phone at 425-289-0060, Monday - Friday, 10 AM - 5 PM Pacific Time.
I've changed the billing info to my active card each time and have even tried to delete the info for my expired card, but every month I get the same message. Apparently my old card info isn't being deleted.
Little help?
That's really annoying, and I apologize for the continued payment method problems!
I have set your subscriptions to the proper payment method and fixed the order as well. I can't tell why it was switching back, but I think I have it so it will stick, now. If it should happen again next month, please let me know and I will have Gary take a look at it.
thanks,
cos