Hi,
I'm still awaiting the arrival of (international) order #979900. It's been almost 3 weeks since I received the email confirming it had been shipped. As it was for somewhere near to $200, I'm obviously just getting a little concerned (only mildly at this point, however).
So do you have any tracking for this item? If you do, it might be a good idea at this point to see what's happening with it.
Many thanks.
Director of Sales
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Hi,
I'm still awaiting the arrival of (international) order #979900. It's been almost 3 weeks since I received the email confirming it had been shipped. As it was for somewhere near to $200, I'm obviously just getting a little concerned (only mildly at this point, however).
So do you have any tracking for this item? If you do, it might be a good idea at this point to see what's happening with it.
Many thanks.
Your order did go out on 8/19, so it has now been in transit for 13 business days. It is definitely starting to run late at this point, bet it is certainly a while before we should give up on it. It is not a trackable shipment, but if we give it another week or two, I am quite confident that it will show up soon.
If anything should happen to the order and it gets returned, I will let you know via email. Finally, if you still have not seen it after a couple of weeks, please let me know and I will get replacements sent out.
Thanks,
cos
Thanks, Cosmo.
I'm happy to wait a while longer yet. I just thought if you had tracking it might tell me if it's at customs or still in transit. Anyway, thanks again.
Hi,
Unfortunately, this has still not arrived and I'm assuming at this stage that it is unlikely to.
Is there any chance you could start to chase it up? Do you have a tracking number? It might be stuck in a depot somewhere awaiting customs clearance, but without knowing the courier or having a tracking id, there's nothing I can do at this end.
Obviously, since this cost me nearly $200, I'd like to start working on finding out where it is at this time, as I'm still hopeful it can be resolved.
Many thanks.
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Director of Sales
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Hi,
Unfortunately, this has still not arrived and I'm assuming at this stage that it is unlikely to.
Is there any chance you could start to chase it up? Do you have a tracking number? It might be stuck in a depot somewhere awaiting customs clearance, but without knowing the courier or having a tracking id, there's nothing I can do at this end.
Obviously, since this cost me nearly $200, I'd like to start working on finding out where it is at this time, as I'm still hopeful it can be resolved.
Many thanks.
Well... as I said in my previous post, this is not a trackable shipment. So I do not have any way of tracking it.
However, as I also stated previously, it is still too soon to give up on your order. We should give your order another week to arrive. if you still have not seen it by the end of next week, let me know.
Rest assured that we will make sure that you get your order. If it fails to arrive altogether, I will get replacements sent out. However, since it is not trackable, all we can do is make sure that we've given it plenty of time to arrive so we can avoid replacing an order that has merely been delayed.
Thanks,
cos
Great news - this order arrived this morning :-) I must admit that I wasn't holding out any hope! The box was trashed - squashed and ripped - but amazingly the contents were undamaged.
Thanks for your reassurance and patience, Cosmo - and for the genrerous offer to resend the entire order if it didn't arrive. Fortunately, there will be no need :-)
Many thanks once again.
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Director of Sales
|
Great news - this order arrived this morning :-) I must admit that I wasn't holding out any hope! The box was trashed - squashed and ripped - but amazingly the contents were undamaged.
Thanks for your reassurance and patience, Cosmo - and for the genrerous offer to resend the entire order if it didn't arrive. Fortunately, there will be no need :-)
Many thanks once again.
Excellent News!
thanks,
cos