Order 999691 - No shipping


Customer Service


I see order 999691 ( 3 copies of the beta) have no shipping cost. Are you going to ship it to me for free, or did something go wrong while ordering?

p.s. I would like to use the cheapest USPS method.

Liberty's Edge

Chef's Slaad wrote:
p.s. I would like to use the cheapest USPS method.

If you mean the one where they make a paper airplane, throw it and hope it gets to you, I think that's usually free.

Dark Archive RPG Superstar 2013 Top 32

Chef's Slaad wrote:
I see order 999691 ( 3 copies of the beta) have no shipping cost. Are you going to ship it to me for free, or did something go wrong while ordering?

If the order is over $100, Paizo pays the first $10 of shipping cost. If your shipping cost was $10 or less, then yes, it will appear to be free.

Paizo Employee Director of Sales

Chef's Slaad wrote:

I see order 999691 ( 3 copies of the beta) have no shipping cost. Are you going to ship it to me for free, or did something go wrong while ordering?

p.s. I would like to use the cheapest USPS method.

Hrm...

I will have to take a closer look at this order and get back to you this afternoon...

Paizo Employee Director of Sales

Chef's Slaad wrote:

I see order 999691 ( 3 copies of the beta) have no shipping cost. Are you going to ship it to me for free, or did something go wrong while ordering?

p.s. I would like to use the cheapest USPS method.

OK...

I have looked at the order and it appears that what happened is that the order accepted a shipping method for which it does not qualify. Once the order was created, it realized it couldn't ship with that method (I'm personifying the order here for clarity's sake), and the shipping and handling fee was wiped. Unfortunately, this doesn't mean that it would have shipped to you for free, it means that it would have never shipped. Fortunately, you've brought it to our attention and it has been fixed.

I have reset and reprocessed the order with the cheapest shipping available and sent you a new confirmation email. This has raised the order total significantly. Please check this via the email, or on your Order History to make sure that you still want the order filled as is. Otherwise, let me know and I can make any changes you need made.

Thanks,
cos

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