Please Ship My Subscription Order


Customer Service

Liberty's Edge

I have 6 subscription items waiting to ship.

I had my option set at 'Hold for Monthly Shipping', but I thought it was ridiculous that it had not yet gone out.

So, I changed it to 'Hold for Adventure Path'.

Now it doesn't want to send the six items I have waiting (including two Adventure Path modules) and instead wants to wait until the next one is out.

Please ship my order ASAP.

Paizo Employee Director of Sales

DeadDMWalking wrote:

I have 6 subscription items waiting to ship.

I had my option set at 'Hold for Monthly Shipping', but I thought it was ridiculous that it had not yet gone out.

So, I changed it to 'Hold for Adventure Path'.

Now it doesn't want to send the six items I have waiting (including two Adventure Path modules) and instead wants to wait until the next one is out.

Please ship my order ASAP.

Your order has been processed and is now waiting in the shipping queue. We will get it shipped out as soon as possible.

Thanks,
cos

The Exchange

Hey, I did that too. Can mine be shipped as well. The wait is killing me to get some of my items.

Liberty's Edge

That was fast.

I hope I didn't sound angry. I was just trying to stick to the facts. But you guys had an e-mail out to me by midnight CT stating it was about to ship and my downloads were ready.

I made my post at 5:10pm in Washington, and even though it is 4am there, everything has been done. I don't know if anyone stayed late for my order. I surely hope not. But I am really glad that it was taken care of so quickly.

Paizo Employee Director of Sales

Mark Gedak 27 wrote:

Hey, I did that too. Can mine be shipped as well. The wait is killing me to get some of my items.

Mark, your order is waiting on "Infernal Sorceress". This should be coming in today, so your order should be shipping very soon.

Thanks,
cos

Liberty's Edge

I'm as close to being frustrated as I can be with Paizo's excellent service.

I thought I had my shipping selection set to UPS. I know that I have it set there now, and I had it set there last month. Did it 'default' back to USPS when I tried to change my subscription schedule?

Was the last shipment sent via US mail, or was it sent via United Parcel Service? If it was sent via USPS, what day was it shipped? If it was sent via UPS, what is the tracking number?

Shadow Lodge

I've actually got my own question. Will my subscription order for the Pathfinder Chronicles Campaign Setting book be shipped soon? Normally I can wait, but I'm excited to get my hands on it after what I've heard of it :)

Liberty's Edge

I did receive my package today (sent USPS).

Since I have my selection to UPS now, and I know to watch the shipping method if I change my 'hold for....' selection, I don't think I'll have to worry about it again in the future.

I was very afraid of the most expensive subscription month disappearing without insurance. UPS is worth the extra $2 for the peace of mind that insurance and a tracking number provide. But I can certainly sleep easy tonight (after I read the entire CS, of course).


DeadDMWalking wrote:

I did receive my package today (sent USPS).

Since I have my selection to UPS now, and I know to watch the shipping method if I change my 'hold for....' selection, I don't think I'll have to worry about it again in the future.

I was very afraid of the most expensive subscription month disappearing without insurance. UPS is worth the extra $2 for the peace of mind that insurance and a tracking number provide. But I can certainly sleep easy tonight (after I read the entire CS, of course).

I double checked and yep, everything should be shipped via UPS. I apologize for the switch!


Dane Pitchford wrote:
I've actually got my own question. Will my subscription order for the Pathfinder Chronicles Campaign Setting book be shipped soon? Normally I can wait, but I'm excited to get my hands on it after what I've heard of it :)

It's in the shipping queue and it should be going out soon!

Shadow Lodge

thank you so much. I look forward to seeing it :)

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