"Problem" with Paizo Order #989623


Customer Service


I got an email alert yesterday (7/31) that said that the charge for my shipment had been declined by my bank. But when I looked at my card account online last night, there appeared to be enough available credit to cover the order.

When I talked to an actual operator, he said that the charge from Paizo was approved. I guess it's "pending" because I still can't see the Paizo charge when I look online, but the operator said he could see it.

It was funny to hear the guy try to pronounce "Paizo"

I also paid my August bill a few weeks early last night, so when those funds post today there will be even more "room" on the account.

The operator at the bank said you could call them to confirm the approval. I sent the number in a response to your email.

Hopefully you guys will be able to get my books in the mail soon. Can't wait to get my hands on the hardcover setting!

The Exchange RPG Superstar 2010 Top 16

Same thing happened to me. I called Paizo, and Alison answered, saying that a tech glitch sent out a number of those emails. All was good with my order, as well.


Chris Mortika wrote:
Same thing happened to me. I called Paizo, and Alison answered, saying that a tech glitch sent out a number of those emails. All was good with my order, as well.

Yeah, the operator at my bank seemed to think it was a glitch as well. (Thanks for the brilliant deduction, Mr. Sherlock Holmes!)


I just got another email that said the order was declined by my bank. But this time, the amount of the charge was listed $0.04!

Wow, 4 cents for a hardback campaign setting. Wouldn't that be nice?

Paizo Employee Senior Software Developer

Wow, that four cent thing was lame. I've given your order a big four cent discount, and it's now shipped.

One more bug to squish....

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