I came to the site this morning and was happy to see all but one item in my huge and exciting August shipment available for download, so I hopped on over to take a look at the order contents to see why that one item (Pathfinder #13) was missing. When I got there, though, I saw a message that my credit card had been declined, so I clicked the link to enter a new one.
I thought maybe I had not updated the expiration date, but when I saw that I had, I just resubmitted with the same card, then immediately called my bank to see what was going on. They told me that in fact nothing was declined and that I now had TWO charges for the amount of order 987354, which is $91.20.
Can I please get one of those charges credited back to me? Maybe this was just the charge to make sure I could cover the shipment and it will already be automatically credited, but the bank customer service person said it just looked like two identical charges, the latest being applied today (08/01/08). In any case, there was no indication that any charge had been declined, so I am still puzzled as to why I saw that message this morning in the order interface.
Thanks in advance for your help!
