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Dear Sir/Madam,
My copy of Pathfinder AP volume 11 arrived this morning by international delivery. Unfortunately, one corner was horribly bumped in the transport and I would kindly ask you to send a replacement with my next AP instalment (I'm a subscriber). This is not the first time that my AP module have had damaged corners, but this time the damage is really too serious for me to simply accept it. May I ask you to consider to better protect your softcovers? After all, little extra bits of cardboard around the corners should suffice, and I think the high production value of the softcovers deserve such care. Not least because 45% of the money I spent on my AP subscription goes into the delivery cost, and so this is really, really very bitter for me.
Given my frustration this morning with Paizo, I'd like to relate something else too which I hitherto I hadn't decided to bring up. On my return to my home address last week I could finally have a look at two past orders from Paizo I had asked you to ship there. In one of these orders (no. 962923) you had shipped a backcopy of Dungeon 138 which was water damaged. Since neither the remaining items in that order (another two issues of Dungeon and a Flip Mat), nor the envelope, showed any signs of water damage I assume this copy of Dungeon 138 has left your ware house in this state. I would kindly ask you to better check the state of your products before shipping them in the future. If I want water damaged copies of Dungeon I can get them cheaper at Ebay.
These issues apart, I have been happy with my Paizo orders (regular and subscription-based) and I would hope you keep up the high standard of customer satisfaction I have come to expect from you in the past.
Dear Sir/Madam,
My copy of Pathfinder AP volume 11 arrived this morning by international delivery. Unfortunately, one corner was horribly bumped in the transport and I would kindly ask you to send a replacement with my next AP instalment (I'm a subscriber). This is not the first time that my AP module have had damaged corners, but this time the damage is really too serious for me to simply accept it. May I ask you to consider to better protect your softcovers? After all, little extra bits of cardboard around the corners should suffice, and I think the high production value of the softcovers deserve such care. Not least because 45% of the money I spent on my AP subscription goes into the delivery cost, and so this is really, really very bitter for me.
Given my frustration this morning with Paizo, I'd like to relate something else too which I hitherto I hadn't decided to bring up. On my return to my home address last week I could finally have a look at two past orders from Paizo I had asked you to ship there. In one of these orders (no. 962923) you had shipped a backcopy of Dungeon 138 which was water damaged. Since neither the remaining items in that order (another two issues of Dungeon and a Flip Mat), nor the envelope, showed any signs of water damage I assume this copy of Dungeon 138 has left your ware house in this state. I would kindly ask you to better check the state of your products before shipping them in the future. If I want water damaged copies of Dungeon I can get them cheaper at Ebay.
These issues apart, I have been happy with my Paizo orders (regular and subscription-based) and I would hope you keep up the high standard of customer satisfaction I have come to expect from you in the past.
A replacement will be sent to you with your next subscription payment.
I'm very sorry about the damage! Unfortunately we only have one option for shipping internationally. UPS generally has sturdier packaging material, but we can only ship through them domestically.
As for the water damaged Dungeon 138, that's very bizarre. Usually we notice something like that. Have you already requested a replacement for it?
CEO
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Since neither the remaining items in that order (another two issues of Dungeon and a Flip Mat), nor the envelope, showed any signs of water damage I assume this copy of Dungeon 138 has left your ware house in this state. I would kindly ask you to better check the state of your products before shipping them in the future. If I want water damaged copies of Dungeon I can get them cheaper at Ebay.
Hey Windjammer:
We check each of our products before we package them up. Our shelves of damaged products that we have rejected speak to our attention to this detail. I have no idea how a water damaged copy could have made it to you unless it got damaged enroute. But the fact that the rest of the package wasn't damaged makes no sense. <cue the X-files music>
-Lisa
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Hey Windjammer:We check each of our products before we package them up. Our shelves of damaged products that we have rejected speak to our attention to this detail. I have no idea how a water damaged copy could have made it to you unless it got damaged enroute. But the fact that the rest of the package wasn't damaged makes no sense. <cue the X-files music>
-Lisa
How damaged?
And what happens to them once the get stuck on the shelves of damaged goods?
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Dear Sir/Madam,
My copy of Pathfinder AP volume 11 arrived this morning by international delivery. Unfortunately, one corner was horribly bumped in the transport and I would kindly ask you to send a replacement with my next AP instalment (I'm a subscriber). This is not the first time that my AP module have had damaged corners, but this time the damage is really too serious for me to simply accept it. May I ask you to consider to better protect your softcovers? After all, little extra bits of cardboard around the corners should suffice, and I think the high production value of the softcovers deserve such care. Not least because 45% of the money I spent on my AP subscription goes into the delivery cost, and so this is really, really very bitter for me.
Given my frustration this morning with Paizo, I'd like to relate something else too which I hitherto I hadn't decided to bring up. On my return to my home address last week I could finally have a look at two past orders from Paizo I had asked you to ship there. In one of these orders (no. 962923) you had shipped a backcopy of Dungeon 138 which was water damaged. Since neither the remaining items in that order (another two issues of Dungeon and a Flip Mat), nor the envelope, showed any signs of water damage I assume this copy of Dungeon 138 has left your ware house in this state. I would kindly ask you to better check the state of your products before shipping them in the future. If I want water damaged copies of Dungeon I can get them cheaper at Ebay.
These issues apart, I have been happy with my Paizo orders (regular and subscription-based) and I would hope you keep up the high standard of customer satisfaction I have come to expect from you in the past.
A replacement will be sent to you with your next subscription payment.
I'm very sorry about the damage! Unfortunately we only have one option for shipping internationally. UPS generally has sturdier packaging material, but we can only ship through them domestically.
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Alison, thanks for offering the replacement. If possible, please send a replacement for Dungeon 138 too. Yes Lisa, it strikes me as bizarre too! It arrived shrink wrapped, so there's no possible explanation at which stage precisely the thing caught water.... X-files music, by all means!
Thanks for your help! You're awesome.
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Chief Technical Officer
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If possible, please send a replacement for Dungeon 138 too. Yes Lisa, it strikes me as bizarre too! It arrived shrink wrapped, so there's no possible explanation at which stage precisely the thing caught water....
We'll send another 138 with your next shipment.
Are you saying that the water damage was *inside* the shrinkwrap? That would indicate that it was damaged at the printer. Sorry we failed to catch it...
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Chief Technical Officer
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How damaged?
Damaged enough that we wouldn't consider selling them at full price, but not so damaged that they'd be unsalable in any form (anything that bad—like the case of books that was accidentally recolorized by an exploding paint can—just gets pitched).
And what happens to them once the get stuck on the shelves of damaged goods?
If we have a box or more of the same product, we'll occasionally sell them as "non-mint" for a reduced price. Eventually, we'll do a scratch-and-dent sale for all the minorly damaged onesies and twosies—maybe next year, when we expect to move our warehouse again.