Order #994824

[Kaelen]

I've encountered two problems with this one. First, i selected UPS Ground for my order, but when I received the confirmation e-mail it listed it as being shipped with Standard Postal Delivery, though the price was still listed as the same.

For my second issue, my bank account was charged for 59.73, which is the final price of the Pathfinder Chronicles Campaign Setting book I preordered. The price of the products I ordered that are being shipped came to 30.31, and since it is those being shipped and not the campaign guide, which doesn't come out until sometime next month, I was hoping this could be fixed.

Thank you :)

[Cosmo]

Kaelen wrote:

I've encountered two problems with this one. First, i selected UPS Ground for my order, but when I received the confirmation e-mail it listed it as being shipped with Standard Postal Delivery, though the price was still listed as the same.

For my second issue, my bank account was charged for 59.73, which is the final price of the Pathfinder Chronicles Campaign Setting book I preordered. The price of the products I ordered that are being shipped came to 30.31, and since it is those being shipped and not the campaign guide, which doesn't come out until sometime next month, I was hoping this could be fixed.

Thank you :)

(I could've sworn that I had already answered this... Oh well. If there are two answers here, I just hope I don't contradict myself.)

I apologize for the incorrect shipment! Unfortunately your order has already shipped from our warehouse, so I am unable to change it. Your order shipped yesterday so it should show up in 4 to 8 business days.

I don't have any record of it being set to UPS Ground shipping, so could you forward your initial confirmation email to me at [e-mail]? This will help us track down where the disconnect occurred.

thanks,
cos

[Kaelen]

I forwarded the e-mail, so hopefully that should clear things up. And no worries, really, about the type of shipping. I was hoping to have it by my game this saturday, which is why I chose the quicker shipping, but I can run with something else until the adventure arrives.
The thing that surprised me was that the final total of the order still factored in the more expensive shipping, despite listing it as standard...as in, the listed costs didn't add up right when compared to the final total in the e-mail that told me it was being shipped. It was only a difference of a little over a dollar, so I'm not exactly worried about it, but it just struck me as odd.

[Kaelen]

Thank you for your prompt response, and despite the package already being in the mail I'm grateful that everything else was easily fixable. I definitely love the quality of your customer service here :)