Order 977753 Help PLZ!


Customer Service


I ordered a flip mat last week (the plain one square/hex) and I THOUGHT it said ship 6-9 days when I place dthe order. Well I just checked up to see if it shipped yet, and now it is listed as back-ordered.

I am wondering, sinc ethey are all the same pricE, if I could substitute a patterned flip mat, so long as at least one side is plain squares. I would accept any you have in stock, and would appreciate the change as I am in dire need of game mapping at the table.

Tavern would be ok, city market, cathedral, etc. I REALLY appreciate it!

Thanx
JD Barnes

Paizo Employee Director of Sales

JD Barnes wrote:

I ordered a flip mat last week (the plain one square/hex) and I THOUGHT it said ship 6-9 days when I place dthe order. Well I just checked up to see if it shipped yet, and now it is listed as back-ordered.

I am wondering, sinc ethey are all the same pricE, if I could substitute a patterned flip mat, so long as at least one side is plain squares. I would accept any you have in stock, and would appreciate the change as I am in dire need of game mapping at the table.

Tavern would be ok, city market, cathedral, etc. I REALLY appreciate it!

Thanx
JD Barnes

I have canceled the basic flip mat from your order and replaced it with the GameMastery Flip Mat: City Market (which I checked to make sure that it has one side with basic squares). You should have just received the new confirmation email.

One thing I noticed, however, is that the dice on the order have a different "will ship" estimate than the rest of the order. On the product page of your dice, it states that they "Usually ships from our warehouse in 5 to 11 business days". This is in addition to the 4 business days estimate for the UPS ground shipping. This means that your order should ship from our warehouse sometime between June 30 (five business days from the date of purchase) and July 9 (11 business days from the date of purchase).

Thanks,
cos

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