Order 946187 sent to wrong address


Customer Service

Scarab Sages

Back at the beginning of May, I changed my mailing address to my parents' address, as I will be moving several times in the course of the summer. However, I just found out that my copy of Pathfinder #10 went to my old address, even though I changed my mailing address well before it was even thinking of being mailed.

My subscription settings show the correct address. What gives?

Scarab Sages

Owen Anderson wrote:

Back at the beginning of May, I changed my mailing address to my parents' address, as I will be moving several times in the course of the summer. However, I just found out that my copy of Pathfinder #10 went to my old address, even though I changed my mailing address well before it was even thinking of being mailed.

My subscription settings show the correct address. What gives?

Ach, sorry for the confrontational tone about. I was in a grumpy mood when I wrote it. :-(

Paizo Employee Director of Sales

Owen Anderson wrote:
Owen Anderson wrote:

Back at the beginning of May, I changed my mailing address to my parents' address, as I will be moving several times in the course of the summer. However, I just found out that my copy of Pathfinder #10 went to my old address, even though I changed my mailing address well before it was even thinking of being mailed.

My subscription settings show the correct address. What gives?

Ach, sorry for the confrontational tone about. I was in a grumpy mood when I wrote it. :-(

Owen,

I apologize for the misdirected Pathfinder! Our system has had some difficulties noting address changes, and this seems to be the case here. I will put a replacement copy in with your next subscription shipment. In the meantime, since your volume did ship, the PDF is available on your My Downloads page.

Thanks,
cos

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