Hi Folks,
I'm in a bit of a weird situation here. I have a member of my gaming group who is an avid D&D Minis collector. I've been steering him here to Paizo for the last several months to buy his minis (and expose him to the other high-quality game stuff too, of course).
He has, unfortunately, had some errors in the last few orders he placed, most recently in Order# 905930 (regarding the shipping, as I understand it).
He has been in touch with Jeff Alvarez regarding this, but has not received any news since June 18. As his work blocks access to these forums, he asked that I post a quick blurb here to see if he could get some news on this issue.
I wouldn't normally get involved in something like this, but I feel some responsibility in suggesting that he get his game products through Paizo. As a loyal customer who's never had any major problems with my orders or subscriptions, I've been trying to convince him that this is not considered the 'norm'. Despite my reassurances, he is considering not buying from Paizo in the future. Suffice to say that I don't want him leaving if I can do anything about it.
If it is at all possible to update him on the situation, I would be most grateful. And please accept my apologies if I have stuck my nose into something I shouldn't have - again, I just want to keep my group shopping at Paizo (they're already sold on Pathfinder for the most part, so I don't want them straying too far).
Thanks for your time, and sorry for rambling (again) :)
Your Friendly Neighborhood Dalesman
"Bringing Big D**n Justice to the Bad Guys Since 1369 DR"
Director of Sales
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I just checked the UPS tracking for his order, and according to their website, your friend's order was delivered on Monday, 6/23, at 12:15pm local time and signed for by himself.
On Thursday (6/19) of last week, when his FLGS owner called for him about the order, I credited the $2.59 shipping discount error back to his card and explained that we have no indication that the order was supposed to have shipped via any method other than UPS. The FLGS owner said that he would speak with your friend. Once UPS tracking showed his order as delivered, my assumption was that the arrival of the package would have been the answer to the status of his order that he was asking about in his emails. Beyond this, I do not know what it is your friend is asking about.
If your friend still has any questions, please have him send me an email at customer.service@paizo.com. When he does so, please have him also forward the original confirmation email from the order, so I can have a look and see what is listed as the shipping method at the time of order.
Thanks,
cos
I just checked the UPS tracking for his order, and according to their website, your friend's order was delivered on Monday, 6/23, at 12:15pm local time and signed for by himself.
On Thursday (6/19) of last week, when his FLGS owner called for him about the order, I credited the $2.59 shipping discount error back to his card and explained that we have no indication that the order was supposed to have shipped via any method other than UPS. The FLGS owner said that he would speak with your friend. Once UPS tracking showed his order as delivered, my assumption was that the arrival of the package would have been the answer to the status of his order that he was asking about in his emails. Beyond this, I do not know what it is your friend is asking about.
If your friend still has any questions, please have him send me an email at customer.service@paizo.com. When he does so, please have him also forward the original confirmation email from the order, so I can have a look and see what is listed as the shipping method at the time of order.
Thanks,
cos
Thanks Cosmo. I will get this information to him now, and see if the credit was what he was waiting for. If he has any other questions, I will send him your way.
Thanks again!
Your Friendly Neighborhood Dalesman
"Bringing Big D**n Justice to the Bad Guys Since 1369 DR"