|
I have a bone to pick with you. When the Pathfinder Chronicles Gazeteer was supposed to be shipped (and wasn't), I had already been charged shipping for the item. I was promised that the item would be shipped with the next shipment with no shipping cost.
I see that it is listed as being shipped with this order, and I'm being charged shipping a second time for the same item.
This is NOT acceptable. Note the message from your customer service department last month.
Hi Thomas,
I apologize that I was not more clear! The Gazetteer will be shipped to you at no charge, with the intent that it will make up for the shipping charge that your original order incurred for the missing product.
Unfortunately, the problem with the Gazetteers was a bit larger than we originally thought, and the only way to make sure everyone receives their copy of the book in a timely manner is to send them with the next subscription shipment. We do apologize for this delay, and are striving to make sure the monthly shipment happens as soon as feasibly possible. If you have any further questions or concerns, please let me know. Thanks!
Sincerely,
Corey Young
Customer Service
Paizo Publishing, LLC
2700 Richards Rd Ste 201
Bellevue, WA 98005-4200
I have a bone to pick with you. When the Pathfinder Chronicles Gazeteer was supposed to be shipped (and wasn't), I had already been charged shipping for the item. I was promised that the item would be shipped with the next shipment with no shipping cost.
I see that it is listed as being shipped with this order, and I'm being charged shipping a second time for the same item.
This is NOT acceptable. Note the message from your customer service department last month.
Hi Thomas,
I apologize that I was not more clear! The Gazetteer will be shipped to you at no charge, with the intent that it will make up for the shipping charge that your original order incurred for the missing product.
Unfortunately, the problem with the Gazetteers was a bit larger than we originally thought, and the only way to make sure everyone receives their copy of the book in a timely manner is to send them with the next subscription shipment. We do apologize for this delay, and are striving to make sure the monthly shipment happens as soon as feasibly possible. If you have any further questions or concerns, please let me know. Thanks!
Sincerely,
Corey Young
Customer Service
Paizo Publishing, LLC
2700 Richards Rd Ste 201
Bellevue, WA 98005-4200
While I don't have ranks in Prof:Salesman (or work for paizo), I belive they meant that they wouldn't add the book's weight into figuring the shipping. they prob put down shipping for all items in your sub minus the Garzetteer. Then again, I'm not Cos so I'm not 100% sure if i got that right.
|
... I belive they meant that they wouldn't add the book's weight into figuring the shipping.
This was the impression I was under. Overcharged last order, undercharged for this one. I don't think it was meant as a free pass on shipping of ALL items in the order.
BTW, I didn't get my Gazetteer last time either.
-Skeld
