Possible to hold an order?


Customer Service


I recently placed order #966376.

I just found out today that I'll be out of town June 6th to 14th.

Would it be possible to hold this order for shipping until June 13th?

Thanks in advance.

Paizo Employee Director of Sales

J.R. Farrington, Esq. wrote:

I recently placed order #966376.

I just found out today that I'll be out of town June 6th to 14th.

Would it be possible to hold this order for shipping until June 13th?

Thanks in advance.

Unfortunately, we really don't have a way to explicitly hold an order that is ready to ship. What I can do is cancel the order, than then go back and uncancel it when you ask me to.

Since your order was about to ship out today (which would have put the delivery date sometime between June 6 and June 18 - less than ideal), I have already canceled it. When you want me to ship it out, let me know either here or via email and I will uncancel it and get it shipped out to you.

thanks,
cos


Cosmo wrote:

When you want me to ship it out, let me know either here or via email and I will uncancel it and get it shipped out to you.

thanks,
cos

I have returned. Please reactivate this order and fire when ready. If I need to recreate this order please let me know.

Thanks Cos, you're swell.

Paizo Employee Director of Sales

J.R. Farrington, Esq. wrote:
Cosmo wrote:

When you want me to ship it out, let me know either here or via email and I will uncancel it and get it shipped out to you.

thanks,
cos

I have returned. Please reactivate this order and fire when ready. If I need to recreate this order please let me know.

Thanks Cos, you're swell.

Your order has been uncanceled adn we will get it shipped out to you as soon as possible. Keep in mind, however, that we are shipping a Pathfinder this week so, with the added warehouse volume, "as soon as possible" may translate to 3 to 6 business days.

Thanks,
cos


Cosmo wrote:

Your order has been uncanceled adn we will get it shipped out to you as soon as possible. Keep in mind, however, that we are shipping a Pathfinder this week so, with the added warehouse volume, "as soon as possible" may translate to 3 to 6 business days.

Thanks,
cos

I don't suppose it's too late to change the shipping option to UPS? I had selected UPS on my initial order. UPS generally takes better care of packages in my area. I'm aware that this option costs more, but I'm willing to pay more for increased likelihood of undamaged contents.

I understand if it's too late to be changed, but thought I'd ask since it's still in a status of Pending.

Paizo Employee Chief Technical Officer

J.R. Farrington, Esq. wrote:
Cosmo wrote:

Your order has been uncanceled adn we will get it shipped out to you as soon as possible. Keep in mind, however, that we are shipping a Pathfinder this week so, with the added warehouse volume, "as soon as possible" may translate to 3 to 6 business days.

Thanks,
cos

I don't suppose it's too late to change the shipping option to UPS? I had selected UPS on my initial order. UPS generally takes better care of packages in my area. I'm aware that this option costs more, but I'm willing to pay more for increased likelihood of undamaged contents.

I understand if it's too late to be changed, but thought I'd ask since it's still in a status of Pending.

I've changed it!

Community / Forums / Archive / Paizo / Customer Service / Possible to hold an order? All Messageboards
Recent threads in Customer Service