It seems that my 4e pre-order has gone AWOL from my homepage. Is this just because it's about to be shipped (he says hopefully), or has something gone wrong? I think the credit card I used for the order expired on 1 June, so if that's the problem can you please let me know asap so I can provide the details of my new card?
I'd rather not delay the order...
:)
Director of Sales
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It seems that my 4e pre-order has gone AWOL from my homepage. Is this just because it's about to be shipped (he says hopefully), or has something gone wrong? I think the credit card I used for the order expired on 1 June, so if that's the problem can you please let me know asap so I can provide the details of my new card?
I'd rather not delay the order...
:)
I see the order on your order history page... Order 105938, the second line down: Do you not see it there?
The books are no longer on preorder status, we are now awaiting our stock from our distributor, so your order should be shipping out soon.
If the payment method fails (which it seems that it will since it is expired), you will receive an email notification when it ships with links you can use to change it. This may delay the shipment of your order by a day or two, but you can always email me at customer.service@paizo.com notifying me that the change has been made, and I will make sure that there are no further problems.
Alternatively, I can change the payment method beforehand. To get me the credit card information, I encourage you to update your payment method for your subscriptions and then send me an email at customer.service@paizo.com to let me know to change the payment method to that of your subscriptions.
Thanks,
cos
I see the order on your order history page... Order 105938, the second line down: Do you not see it there?
It wasn't there yesterday when I noticed the pre-order had vanished, but it is there now. I've updated my subscription details and sent you the email as requested.
Thanks a heap!