Hello Customer Service Reps!
I guess my quetion is... How?
I ordered the Red Dice Purse for my girlfriend as a birthday present, and gave it to her just this past Thursday (May 8). Unfortunately, it's falling apart already! One of the zippers didn't work, and got snapped off, and now the inside stitching holding it together is ripping open. And it's only been 5 days! I was wondering how/if I can return it and get another one, or what? She really wants another one, it just sucks that it broke already.
I went to the Product Returns page, and all it's talking about is the defective campaign workbook. There's nothing about anything else being returned. Thus, I couldn't find anything about returning anything. Anyway, any help on this would be awesome!
Thank you!
Hello Customer Service Reps!
I guess my question is... How?
No problem! We do indeed have a return policy:
To return the bag, please ship it back to us at the address below. Please send it "Attn: Store Returns" and include a brief description of the problem as well as the original order number. Upon receipt of the item, I will set up a replacement order for a new bag.
If you have any further questions or concerns, please let me know. Thanks!
Paizo Publishing
2700 Richards Rd Ste 201
Bellevue, WA 98005
Hey Corey,
My return package got delivered last week on Tuesday. Is there any update on what's going on? Nothing on my account says anything, so I was just curious. I would really appreciate it.
Thanks!
Director of Sales
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Hey Corey,
My return package got delivered last week on Tuesday. Is there any update on what's going on? Nothing on my account says anything, so I was just curious. I would really appreciate it.
Thanks!
Your return was processed last week and the refund was posted on Friday. You should have received an email from customer.service@paizo.com on Friday afternoon, so if you did not, you should make sure that this address is on your accepted list.
Thanks,
cos
Hey Cos,
I did get the e-mail, but there's nothing saying any credit on my account from my card. Corey said in the previous post that a replacement order would be shipped, but I don't know if that went through, or if I was just supposed to get the money back and order a replacement myself, or what. But there's no credit to my account for the bag.
Thank you!
....There it goes. Woke up this morning and it showed up. Well.. Right on. That works. Thanks for all the help!