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Order #825644 problem

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My order was shipped to my old address which has been changed in my profile, 120 Florence Drive is the correct one. I have checked at the old address and at the post office and no one has received it or knows where it is located, I am assuming it was returned. Is there a way we can find out where it is located or if it was returned have it shipped again? It was shipped via USPS.

Also, is there a way to remove the old Timber Ridge address?

Thanks!
Bugoo wrote:

My order was shipped to my old address which has been changed in my profile, 120 Florence Drive is the correct one. I have checked at the old address and at the post office and no one has received it or knows where it is located, I am assuming it was returned. Is there a way we can find out where it is located or if it was returned have it shipped again? It was shipped via USPS.

Also, is there a way to remove the old Timber Ridge address?

Thanks!

How odd! It appears that the address on your sidecart didn't change, which affected your shipment. I've fixed your account address to be the sole address on your account, so this shouldn't happen again.

We may need to give your volume another week or so to pop up on the radar, due to it possibly being forwarded. Please keep us in the loop, however, if you need a replacement!

Thank you for fixing my address and I shall wait another week and check at the post office again today, but it has already been 20 days so i believe we are past the forwarding stage, but I could be wrong.

Sadly the book still has not arrived =(
What should we do? I contacted the post office again and they still say 'we have no idea we would have forwarded it' and to contact you guys.
Paizo Employee Director of Sales
Bugoo wrote:

Sadly the book still has not arrived =(

What should we do? I contacted the post office again and they still say 'we have no idea we would have forwarded it' and to contact you guys.

I will get a replacement shipped out to you.

Thanks,
cos

Thank you!

The book just showed up today, thanks for the great service!
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