Order# 936331


Customer Service

Scarab Sages

I just preordered a copy of the hardcover Pathfinder core rulebook, and now the order is showing as pending in my account here as well as in my bank account. Will the charge come out now? or once the actual product ships in a year or so? Also I have a flip-mat in this same order that I would like to receive sooner rather then later. I was curious if you could possiably move the flip-mat to my side cart so it could ship out with my next monthly shipment. Thanks for your time, and effort.
(_)3CHEERS!

Paizo Employee Director of Sales

Chambodian wrote:

I just preordered a copy of the hardcover Pathfinder core rulebook, and now the order is showing as pending in my account here as well as in my bank account. Will the charge come out now? or once the actual product ships in a year or so? Also I have a flip-mat in this same order that I would like to receive sooner rather then later. I was curious if you could possiably move the flip-mat to my side cart so it could ship out with my next monthly shipment. Thanks for your time, and effort.

(_)3CHEERS!

The activity you're seeing in your bank account is merely the authorization for the entire order. The settlement for any order (which is when funds actually come out of your account) doesn't occur until the product ships from our warehouse. Therefore, you will not be charged for the hardcover until it ships in 2009 but, since it shipped out to you this morning, you have already been charged for the Flip-mat (evidently your order was set to ship separately, which is good).

Thanks,
cos

Scarab Sages

Cosmo wrote:
Chambodian wrote:

I just preordered a copy of the hardcover Pathfinder core rulebook, and now the order is showing as pending in my account here as well as in my bank account. Will the charge come out now? or once the actual product ships in a year or so? Also I have a flip-mat in this same order that I would like to receive sooner rather then later. I was curious if you could possiably move the flip-mat to my side cart so it could ship out with my next monthly shipment. Thanks for your time, and effort.

(_)3CHEERS!

The activity you're seeing in your bank account is merely the authorization for the entire order. The settlement for any order (which is when funds actually come out of your account) doesn't occur until the product ships from our warehouse. Therefore, you will not be charged for the hardcover until it ships in 2009 but, since it shipped out to you this morning, you have already been charged for the Flip-mat (evidently your order was set to ship separately, which is good).

Thanks,
cos

Thanks again you guys are the breast....I mean best...I think. either way you have a customer for life here.

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