Orders 916812 and 932152


Customer Service


Is the gazetteer not ready for shipment?

I've got it sitting in my sidecart, but I just got a mail saying I'm getting Old Korvosa by itself.

I just subscribed to Chronicles on Saturday, and the order system did seem a little confused while I was doing it. I tried to switch me Immediate Shipments and I had to switch it back.

Thanks.

Paizo Employee Director of Sales

Ashkecker wrote:

Is the gazetteer not ready for shipment?

I've got it sitting in my sidecart, but I just got a mail saying I'm getting Old Korvosa by itself.

I just subscribed to Chronicles on Saturday, and the order system did seem a little confused while I was doing it. I tried to switch me Immediate Shipments and I had to switch it back.

Thanks.

The reason your Gazetteer went into your sidecart is one of timing. The order for your Pathfinder had already been created by the time that you created your Chronicles subscription. Your subscription combination option is set to "hold for monthly shipment" and we had already done the pass for the current monthly shipments. They were done a the same time as Pathfinder #9. Your Gazetteer, therefore, is waiting in your sidecart for the next monthly shipment.

Situations such as this only tend to occur when subscriptions are first started, so future shipments will be combined normally and economically for you.

Thanks,
cos

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