Order 903549 shipped Mar 11 = Never recieved.
Order 903550 shipped Apr 8 = Never recieved.
Order 906553 shipped Apr 11 = Recieved.
I think the first two orders were shipped to a burned out house.
Order 903549 shipped Mar 11 = Never recieved.
Order 903550 shipped Apr 8 = Never recieved.
Order 906553 shipped Apr 11 = Recieved.I think the first two orders were shipped to a burned out house.
I changed the shipping address on the subscription page, but that dosen't seem to have effected the shipping address on the order page. And I still haven't recieved my original Pathfinder #7, let alone #8.
Director of Sales
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I apologize for not having gotten an answer for this yesterday.
It turns out that your subscription had a bug that was exceedingly difficult to pin down.
Your Pathfinder #7, #8, and #9 (which shipped yesterday) all went to your old address, rather than the address associated with the subscription. This is very similar to a bug that cropped up in several peoples' subscriptions with the shipment of Pathfinder #7, but we thought we had fixed that. Furthermore, for a couple of very technical reasons, it should have been impossible for that bug to affect your subscription. So this query required some very deep investigation.
It turns out that your subscription was not affected by this bug, after all. We show that the shipping address was changed on March 24th, and Pathfinder #7 was shipped out on March 11. This is when your own personal bug kicked in and held onto your address for the next 2 volumes, despite your address change.
I have cleared this out, and all future volumes will properly go to the address associated with your subscription like they should. I am also sending you replacements for Pathfinder #7, #8, and #9, since it appears that they will not make it to you.
thanks,
cos
Thank you very much.